Cancellation & Refund Policy

Please read this before you pay. Enrolling at Eminence AI Academy means you accept this policy in full. It is published here, in plain language, precisely so that nothing about it is a surprise later.

1. Fees are non-refundable

Once a course fee is paid to Eminence AI Academy, it is non-refundable. This applies whether you subsequently withdraw, stop attending, are unable to attend for personal or professional reasons, or do not complete the program.

Seats in a batch are limited. When you enrol, a seat is reserved for you, trainer time is committed and batch planning is finalised on the basis of confirmed enrolments. That cost is incurred whether or not you attend, which is why fees cannot be returned.

2. Enrolment is not transferable

Your enrolment is personal to you. It cannot be transferred, sold, gifted or assigned to another person, and it cannot be transferred to a different program. Course material, recordings and platform access are issued to you alone and may not be shared.

3. Balance payments are due before the batch begins

Where fees have been agreed in instalments, the entire balance must be cleared before the first session of your batch. A seat is not confirmed until payment is complete, and Eminence AI Academy may release an unpaid seat to another applicant without further notice.

4. Changing your batch

You may request to move to a different batch of the same program. Such a request is subject to the availability and occupancy of other batches, and the decision rests solely with Eminence AI Academy. We will accommodate a change where we reasonably can, but we are not obliged to.

A batch change is a change of timing only. It is not a refund, not a transfer of your enrolment to another person, and not a change of program.

5. If we cancel or postpone a batch

If Eminence AI Academy cancels a batch outright and cannot offer you a place in a subsequent batch of the same program, the fee you paid for that batch will be refunded to you in full. If we postpone a batch, your enrolment carries forward to the rescheduled dates.

This clause exists because it is right, and because a policy that admits no exception at all is more likely to be set aside than one that is fair on its face.

6. Duplicate or failed payments

If you are charged twice for the same enrolment, or a payment is debited without your enrolment being confirmed, write to hello@eminenceai.io with the transaction reference. Verified duplicate or erroneous charges are returned to the original payment method within 7 to 10 working days.

7. Removal for misconduct

A student removed from a program for harassment, persistent disruption, or for sharing or reselling course material is not entitled to any refund.

8. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other applicable Indian law. Where a term of this policy conflicts with a right you cannot contract out of, that right prevails and the rest of this policy continues to apply.

9. How to raise a concern

Write to hello@eminenceai.io or call +91 76619 88777. We acknowledge within 2 working days and aim to resolve within 15 working days. Disputes are subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

See also our Terms & Conditions and Privacy Policy.